Features
Plush Care async visits
New feature that introduced a message-based visit option in addition to a video visit for primary care appointments. User flow included a new condition-specific triage, success, and confirmation screens.
Plush Care / Accolade personal care plan
Design exploration for new care plan with goal of connecting 3rd party health apps. Frequent meetings with staff physicians prior to creating prototypes for moderated user testing. Worked with engineering team on best plug-in / solution for data visualization components.
Asynchronous prescription refills / end visit experience
New feature that included pharmacy (via SureScripts) and doctor database integration. End visit experience was served up after online primary care visit and was users first introduction to this program. Performed moderated user tests on Figma prototypes.
Prescription refills / My Account experience
Full management and visibility of your prescriptions including opting in/out and triggering a new refill. Built for web and mobile apps.
Blue Shield of CA specialty care booking
New user flow built specifically for Blue Shield that added the ability to search for a doctor (not just timeslot) and sort by a specialty area. There was a lot of coordination with the Blue Shield design team that included working directly with a shared Figma file for stakeholder visibility.
Accolade Care rebranding
Rebranding of existing direct-to-consumer PlushCare app for Accolade enterprise customers. This project also included a cobranded experience for Blue Shield of CA. which centered around new member adoption from Blue Shield landing page to the Accolade Care registration and primary care booking experience.
eBay internal application
Sole designer for ground-up web application built for internal marketing teams. Initial concept to production-ready. Main use-case was for marketing team to be able to configure and publish site banners and ads. Close collaboration with eBay technology team which was building out new tools and functionality in parallel.
eBay internal application design
Nordstrom transportation and logistics application
Ground-up internal web application for Nordstroms logistics team. Core users were onsite in Seattle so I was able to perform direct interviews on initial problems and why something new was needed. Data heavy and content focused. Close work with dev team on best dashboard and application platform to use.
Nordstrom transportation and logistics application
Amazon Fuse customer journey
Amazon Fuse integrates with global mobile carriers to allow them to offer Amazon products (eg. Prime Video, Prime) to their customers. The user flow below depicts a scaleable 'Partner X' customer-facing journey from client side text message to Prime Video app download. Heavy coordination between Amazon go-to-market and legal teams. Big component of this also included localization of all messaging. I managed this process using the internal Amazon tool for submitting translations.
AT&T Channel lineup
Design of DirecTV channel lineup on AT&T's consumer facing website (ATT.com).
Accolade stakeholder FigJam session
Accolade workflow diagram
eBay internal application prototype
eBay internal application
eBay internal marketing application
eBay internal marketing application
Amazon Fuse/Prime Video integration
Studies to integrate Fuse flow into existing Prime Video set top box experience.
Alaska airlines reservations lookup
Integration of 3rd party service for vacations reservation for Alaska Airlines.
Mixpanel
Custom analytics dashboard for main product user metrics.
Mixpanel
Accolade Care user entry point dashboard.
UserTesting.com
Initiated, ran and analyzed moderated and unmoderated user tests for Accolade, Alaska Airlines and others.
Qualtrics
Partnered with lead researcher to build customer surveys.
Optimizely
On-boarded and managed 3rd party A/B testing platform while at Prep Sportswear.
Crazy Egg
Click-rate, heat map and scroll map data.
